ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere. We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: The Onboarding Specialist is responsible for training and integrating new Dealers, Shufflers, and TV Presenters, ensuring they meet company standards in procedures, customer service, and professional appearance. This role involves conducting workshops, providing feedback, and collaborating with management to support employee development and performance.
Key Responsibilities:
- Maintaining the relationship with internal clients
- Active contribution to the company’s development
- Operational activities
- Organizes workshop courses for Dealers, Shufflers and TV Presenters;
- Employee training on all gambling procedures and specifications;
- Training and strengthening customer service skills;
- Assigning responsibilities to new employees and ensuring that all staff provide high-quality customer service;
- Educating employees to ensure the maintenance of the company's standard for the visual image of the staff (hair/cut, make-up, nails, etc.);
- Providing feedback to employees and to Management;
- Coordination with Shift Managers, Team Managers and/or other departments to identify individual needs for employees.
Required Qualifications and Skills:
- High-School Diploma (University Degree is a plus).
- Written and verbal communications skills Spanish/English (any other foreign language is a plus).
- Over 90% of QC Score (for internal candidates)
- Knowledge of voice, posture and acting will be a plus.
- No Disciplinary Commissions
- Outstanding attendance.
- Calm communication skills and self-control.
- Focused and distributed attention.
- The ability to work with various types of personalities, characters, and cultures.
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